Q. Does Ruvè Cosmetics test their products on animals? 
Ruvè Cosmetics is and will remain a cruelty-free brand. We do not test our products on animals nor do we allow suppliers or affiliates to conduct testing on our behalf. Ruvè cosmetics products are also vegan.

Q. Where can I purchase Ruvè Cosmetics products?
All Ruvè Cosmetic PRODUCTS are solely found on www.ruvecosmetics.com

Q. Can I cancel my order once I made a purchase?

All sales are final.In the unlikely event that a product arrived damaged, the customer must contact our Customer Support email within 48 hours of the Delivery date. Customers must include photos of the issue and a screenshot of your order confirmation email. Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is placed and sent out. If a replacement item (Limited Items, Collections, etc) is not available, we will refund the full retail price.

How can I change my address after I place an order?

You may email customer service at hello@ruvecomstics.com with your order number immediately.

NOTE: There is a possibility that an order may get shipped in less than 24 hours.

NOTE: All emails will receive a response within 48 BUSINESS hours. (email responses may get delayed due to high volume time)

RETURNED TO SENDER

What happens if my order is returned to the sender? 

If your order is returned to sender, you will be prompted to purchase a reship fee listed on our website. Ruvè Cosmetics is not responsible for any shipment issues caused by Australia Post or any other shipping partners we might use. If you choose not to purchase a reship fee, you will be issued a store credit for the full amount of your order.

Payment

Q. What forms of payment can I use?
Ruvè Cosmetics Accepts Mastercard, Visa, American Express, PayPal, and After Pay. We do not accept returns, exchanges or refunds. All Sales Are Final.

Q.How many items can I buy in one purchase?
There are no limitations on purchasing at this time.

Q. Customs Fees and Import Taxes

Ruvè Cosmetics is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).